About Us

The Citizens Bank has adopted the following principles:

Recognition of a Customer's Expectation of Privacy 
The Citizens Bank recognizes and respects the privacy expectations of our customers. The Citizens Bank has established policies and procedures to prevent misuse of our customers' confidential and private information.

Use, Collection and Retention of Customer Information
The Citizens Bank collects, retains and uses information about individual customers only where it is allowed by law and the institution reasonably believes it is useful in administering the institution's business, and in providing products, services and other opportunities to our customers. The Citizens Bank does not currently sell data. Additionally, The Citizens Bank does not have any future plans to change our policy on selling data. In the event that the institution begins to sell customer data, the customer will be notified and presented with the opportunity to "opt out," whereupon that customer's personal data will not be sold.

Maintenance of Accurate Information
The Citizens Bank has established procedures to ensure that our customer's financial information is accurate, current and complete in accordance with reasonable commercial standards. The Citizens Bank will respond in a timely manner to customer requests to correct inaccurate information.

Limiting Employee Access to Information 
The Citizens Bank limits access to our customers' confidential and private information to employees with legitimate business reasons for knowing such information. The Citizens Bank will educate our employees about the importance of confidentiality and customer privacy. Employees will be appropriately disciplined for any failure to comply with these "Privacy Principles".

Protection of Information via Established Security Procedures 
The Citizens Bank maintains appropriate security procedures regarding unauthorized access to customer information.

Restrictions on the Disclosure of Account Information 
The Citizens Bank does not reveal specific information about our customers or their transactions to unaffiliated third parties for their independent use, unless the information is provided 1) to help complete a customer-initiated transaction, 2) to help administer the institution's bona fide business, 3) at the customer's request, 4) to comply with a legal requirement (i.e., subpoena), 5) to a reputable information reporting agency (i.e., credit bureau) or 6) after the customer has been informed about the possibility of such disclosure through a prior communication and is given the opportunity to decline (i.e., "opt out").

Maintaining Customer Privacy in Business Relationships with Third Parties 
Whenever The Citizens Bank does provide specifically identifiable customer information to a third party, The Citizens Bank insists that the third party adhere to similar "Privacy Principles" that provide for keeping such information confidential.

Disclosure of "Privacy Principles" to Customers 
The Citizens Bank will make these "Privacy Principles" available to our customers to give them a better understanding of our commitment to safeguarding confidential and private information.

Special Information Applicable to Electronic (Internet) Banking
The Citizens Bank's "Privacy Principles" will apply to customers' confidential and private information with regard to both traditional and non-traditional (i.e., Internet) banking activities. However, due to the unique nature of the Internet and the ease with which information can be exchanged, The Citizens Bank feels it is important for customers to be aware of the unique issues surrounding Internet Banking.

To better serve legitimate Internet Banking customers:

The Citizens Bank collects generic information about visitors to our website. This information includes the date and time of access, the Internet service provider's address, the web browser used, and the visitor's physical location.

The Citizens Bank requires customers to utilize specific passwords for access to confidential and private information. The Citizens Bank reminds customers of their responsibility to safeguard login IDs and passwords. In addition, commercial customers should carefully screen those employees to whom user IDs and passwords are granted.

The Citizens Bank utilizes encryption, firewall, router, third party verification procedures and other security software and hardware to help prevent unauthorized eavesdropping of and access to customers' confidential and private information.

The Citizens Bank utilizes virus protection software to help prevent the spread of computer viruses.

The Citizens Bank utilizes "cookies" to help authenticate our customers' identities and to help facilitate the exchange of information between The Citizens Bank systems and our customers' systems.

The Citizens Bank reminds all of our customers that links in the institution's websites can be found to websites not under our control. These websites will not necessarily comply with The Citizens Bank's "Privacy Principles" and security standards.

The Citizens Bank reminds all of our customers that confidential and private information may be compromised in both traditional and non-traditional banking activities. The Citizens Bank can only establish policies and procedures to help restrict use of and access to confidential and private information. If any The Citizens Bank customers believe that confidential and private information has been compromised, please contact The Citizens Bank immediately so that the potential breach can be investigated.

Comments or Complaints by Customers
Any comments or complaints about this policy, any privacy-related issue or any inaccuracy in customer data can be made by contacting:

Lisa Davis, The Citizens Bank, P. O. Box 2156, Batesville, AR 72503-2156 Phone 870-793-4441, customerservice@thecitizensbank.net(link sends e-mail) NOTICE: Information sent by Email is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as account numbers or social security numbers by Email. You can contact The Citizens Bank directly at (870) 793-4441.

Visitors to this bank Website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:

  • Date and time our site was accessed
  • IP address (A numeric address given to servers connected to the Internet)
  • Web browser used
  • City, state, and country

The bank uses this information to create summary statistics and to determine the level of interest in information available on our site.

Visitors may elect to provide us with personal information via E-mail, online registration forms, or our guest book. This information is used internally, as appropriate, to handle the sender's request. It is not disseminated or sold to other organizations.

Some areas of our Website may use a "cookie" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before.

Terms & Conditions


This website has been established by the Bank for the sole purpose of conveying information about the Bank's products and services and to allow communication between the Bank and its customers. Information that appears on this website should be considered an advertisement. Nothing contained in any page on this site takes the place of the bank's agreements and disclosures that govern its products and services. If any information on the site conflicts with that in the bank's agreements and disclosures, the agreements and disclosures will control.

From time to time the Bank may place links to other websites on this page. The Bank has no control over any other website and is not responsible for the content on any site other than this one. Users assume all responsibility when they go to other sites via the links on this page. The information and materials contained in this website are owned by the Bank or by others, as applicable. No material may be copied, displayed, transmitted, distributed, framed, sold, stored for use, downloaded, or otherwise reproduced except as permitted by law.

The Bank makes no warranties of any kind regarding the products and services advertised on this site. The Bank will use reasonable efforts to ensure that all information displayed is accurate, however, the Bank expressly disclaims any representation and warranty, express and implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, suitability, and the ability to use the site without contracting a computer virus. The Bank is not responsible for any loss, damage, expense, or penalty (either in tort, contract, or otherwise), including direct, indirect, consequential and incidental damages, that result from the access of or use of this site. This limitation includes, but is not limited to the omission of information, the failure of equipment, the delay or inability to receive or transmit information, the delay or inability to print information, the transmission of any computer virus, or the transmission of any other malicious or disabling code or procedure. This limitation applies even if the Bank has been informed of the possibility of such loss or damage.

This agreement may be changed from time to time by posting the new Terms of Use on the website. All users agree to be subject to this agreement as it changes from time to time.

This agreement and the use of this website are governed by the laws of the state of Arkansas.

The Privacy Notice has not changed. In order to receive a copy of this notice by mail, call 870-793-4441

To review our Privacy Disclosure, click here.

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