What does The Citizens Bank do with your personal information?
Why?
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include your...
- Social security number
- Account balances
- Payment history
- Transaction history
- Credit history
- Employment information
How?
Reasons we share your personal information
| The reasons we can share your personal information | Does The Citizens Bank share? | Can you limit sharing? |
For our everyday business purposes such as to process your transactions, maintain your accounts, respond to court orders and legal investigations, or report to credit bureaus. | Yes | No |
For our marketing purposes to offer our products and services to you. | Yes | No |
| For joint marketing with other financial companies | Yes | No |
For our affiliates' everyday business purposes information about your transactions and experiences | Yes | No |
For our affiliates' everyday business purposes information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For non-affiliates to market to you | Yes | Yes |
To limit our sharing
Call (844)350.8512 and speak to one of our associates - our menu will prompt you through your choice(s).
Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Call (844)350.8512
What we do
How does The Citizens Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
We collect your personal information when you...
- Open an account
- Apply for a loan
- Give us your income information
- Give us your contact information
- Provide your employment information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Federal law gives you the right to limit only...
- sharing for affiliates' everyday business purposes; information about your creditworthiness.
- Affiliates from using your information to market to you.
- sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account - unless you tell us otherwise.
Definitions
Affiliates - Companies are related by common ownership or control. They can be financial or non-financial companies.
- Our affiliates include financial companies such as Citizens Bancshares of Batesville, Inc. and Citizens Statutory Trust I.
Non-affiliates - Companies not related by common ownership or control. They can be financial or non-financial companies. Citizens Bank does not share with non-affiliates so they can market to you.
- Non-affiliates we share with can include insurance agencies or mortgage brokers, nonfinancial companies such as retailers, travel companies and membership groups; and other companies such as nonprofit groups.
Joint Marketing - A formal agreement between non-affiliated financial companies that together market financial products or services to you. Citizens Bank does not jointly market.
- Our joint marketing partners include financial services companies.