Feature - Lakensha Bell promoted to Assistant Branch Manager at Citizens Bank
What are you most excited about for the new role?
I'm excited about being able to engage with our customers, since they are like family. Each interaction is unique, that they bring a sense of purpose and meaning.
What is one of the most valuable lessons you've learned while on the team?
Always be willing to learn and adapt to something new, you never know when your new passion will arise.
What would you consider your greatest accomplishment?
My greatest accomplishment is graduating college and getting into a career field that I enjoy.
What about your role drives your passion?
My passion is driven by the opportunity to help others. There are so many layers in banking that any opportunity where I am able to connect with someone, I go for it. Whether its undercovering a new banking need or helping a customer learn about a product we offer, those things bring a sense of purpose to what I love to do.
Why, or how, did you choose to start in banking?
A junior in college, I was offered my first banking job. Prior to banking, I never knew there were so many different avenues to banking. I'm glad that I took the banking job in college, since then I have held different titles in banking such as teller, and loan processor.
What is a favorite quote of yours?
There is always light. If only we're brave enough to see it. If only we're brave enough to be it. -Amanda Gorman
Tell us about a hidden talent you have.
I love being artistic in my spare time, whether that's painting, drawing or making something that sparked my interest from a social media site.
What was your "dream job" as a child?
My dream job as a child was to be a teacher. I love the idea of being able to share knowledge with others.
